July 2015

TriMark R.W. Smith is committed to respecting your privacy and recognizing your need for appropriate protection and management of contact information you share with us. Contact information includes but is not limited to name, mailing address, email address, and telephone number. This Privacy Policy applies to information that TriMark R.W. Smith collects about you: (i) directly from TriMark R.W. Smith team members, (ii) through purchases made from our online catalog or other means, or (iii) on or through rwsmithco.com or rwsmithdesign.com, or one of our other websites, applications or other services. The purpose of this Privacy Policy is to inform you what information we may collect from you, how we use such information, and the choices you have regarding our use of, and your ability to review, correct and opt out of our use of, the information. By using any of our web sites, mobile applications, or sharing your contact information with us, you are accepting and consenting to the practices described in this Privacy Policy. As a part of our commitment to privacy, TriMark R.W. Smith honors customers’ requests to disallow their contact information to be shared with third parties.

Collection of Your Personal Information

Personal information is information that identifies you and that may be used to contact you online or offline. There may be instances when we ask you to provide certain contact information about yourself which includes but is not limited to your name, job title, company name, shipping/billing address, telephone number, email address, and other information. These instances include but are not limited to purchase of our products or services, online orders, account and profile creation, subscription to a service, subscription to our newsletter, participation in our social media networks, or participation in our contests and promotions. We may also maintain a record of your product purchases.

In general, you can visit many of our web pages without telling us who you are or revealing any personal information about yourself. We may track the Internet domain address, web browser used, access time, and the internet pages you visited before viewing our site to analyze this data for preferences, trends, and site usage statistics, but individual users will remain anonymous, unless you voluntarily tell us who you are. We may also receive anonymous usage data from your mobile phone or other device you use to access our web sites or our mobile applications, including location data.

Opting Out Of Marketing And Transfers;
Updating and Deleting Information About You

We want to communicate with you only if you want to hear from us. If you prefer not to receive direct marketing from us please let us know. You can call us at 1-800-942-1101 or send us an email at ecomm@rwsmithco.com. Please be sure to include your full name, email address, mailing address, and specifically what information you do not want to receive. If you would like to update or correct your email address, mailing address or other contact information with us please contact us the same way.

Use of Your Personal Information

We use contact information for internal purposes only, such as:

  • To provide and deliver products and services
  • Confirm and track your order(s), subscription(s), and/or registration(s)
  • Process and complete transactions and invoices
  • Provide updates, security alerts, and customer support
  • To respond to your comments and questions, and provide customer service
  • To administer your membership and communicate with you about your member benefits
  • To send you communications about TriMark R.W. Smith and partner products, services, offers, promotions, news, upcoming events and geographically relevant information
  • To maintain and administer your TriMark R.W. Smith Account
  • Analyze preferences, trends, and statistics
  • Provide you with other information from and about TriMark R.W. Smith brands and services

We process contact information only in ways compatible with the purposes for which it was collected or authorized for use. To the extent necessary for such purposes, we take justifiable steps to make sure that contact information is accurate, complete, current, and otherwise reliable with regard to its intended use.

In certain instances we may disclose contact information when we have reason to believe that it is necessary to identify, contact or bring legal action against persons or entities that may be causing injury to you, to TriMark R.W. Smith or to others. We may also disclose contact information when we believe the law or legal process requires it.

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